{"id":17829,"date":"2023-02-07T06:00:00","date_gmt":"2023-02-07T12:00:00","guid":{"rendered":"https:\/\/freshcup.com\/?p=17829"},"modified":"2023-02-01T12:06:15","modified_gmt":"2023-02-01T18:06:15","slug":"pay-transparency","status":"publish","type":"post","link":"https:\/\/freshcup.com\/pay-transparency\/","title":{"rendered":"Wage Transparency Is Possible In Your Cafe: Here&#8217;s How"},"content":{"rendered":"<p><span data-preserver-spaces=\"true\">The concept of pay transparency is intimidating, and rightfully so. Once people know what others are making\u2014and how their own pay measures up\u2014conflict is a natural next step. At least, this is what most business owners have historically assumed.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">However, many in the coffee industry\u2014especially in the retail sector\u2014are moving toward or have already implemented pay transparency. Not only a way to make their caf\u00e9s more equitable, pay transparency can be a tool to set clear expectations, increase productivity, and reduce conflict.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">What are the benefits of pay transparency, and how can caf\u00e9s implement transparent pay structures without added expense or conflict? Experts from pay-transparent caf\u00e9s have the answers and are eager to spread the word.<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">What Is Pay Transparency?&nbsp;<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Among compensation professionals, there are three specific categories of policy that fall under the umbrella of the term &#8220;pay transparency&#8221;:&nbsp;<\/span><\/p>\n<ol>\n<li><strong><span data-preserver-spaces=\"true\">Pay process transparency<\/span><\/strong><span data-preserver-spaces=\"true\">&nbsp;refers to being clear and open about how compensation decisions are made.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">Pay disclosure<\/span><\/strong><span data-preserver-spaces=\"true\">&nbsp;refers to revealing employee-level compensation information to other employees.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">Employee-led pay transparency<\/span><\/strong><span data-preserver-spaces=\"true\">&nbsp;is when employees share and discuss their pay amongst themselves.<\/span><\/li>\n<\/ol>\n<p><span data-preserver-spaces=\"true\">According to Stephanie Thomas, Ph. D., of the compensation professional website&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"http:\/\/www.compensationcafe.com\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Compensation Cafe<\/span><\/a><span data-preserver-spaces=\"true\">, many employers have tried to discourage this employee-led policy. However, it is illegal to prevent employees from discussing their salaries under the&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.nlrb.gov\/guidance\/key-reference-materials\/national-labor-relations-act#:~:text=In%201935%2C%20Congress%20passed%20the,workers'%20full%20freedom%20of%20association.\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">1935 National Labor Relations Act<\/span><\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17834 size-full\" src=\"https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/CoffeeFacePiggy.jpg\" alt=\"Illustrations by Jordan Johnson\" width=\"800\" height=\"375\" srcset=\"https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/CoffeeFacePiggy.jpg 800w, https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/CoffeeFacePiggy-500x234.jpg 500w, https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/CoffeeFacePiggy-768x360.jpg 768w, https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/CoffeeFacePiggy-200x94.jpg 200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p>\n<p><span data-preserver-spaces=\"true\">Many employers fear pay transparency because what they&#8217;re picturing is pay disclosure, often without pay process transparency. While the two policies complement each other, pay process transparency is often wholly independent from pay disclosure. Whereas pay disclosure could lead to conflict around certain employees getting paid more than others, pay process transparency promises to reduce that type of conflict by explaining why those employees make more and give others a chance to increase their own earnings.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Where pay disclosure in a vacuum could highlight and publicize salary inequities within a company while not inherently fixing them, pay process transparency can reduce or fix salary inequities by creating positive, equitable systems for compensation and accountability.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">While many companies have implemented pay transparency policies to great success, there&#8217;s a crucial factor to keep in mind: when people know that another person makes more than they do, they fully understand why. Since employers have no legal power to restrict employee-led pay transparency (employees discussing wages amongst themselves), they benefit from getting ahead of it in every way possible.<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Show Me The Benefits<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Pay transparency comes with many well-documented benefits, including:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Promoting equity and fairness<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Helping motivate workers<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Reducing gossip and negativity around compensation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Improving retention<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">Pay process transparency is relatively easy to implement and paves the way for the smooth implementation of pay disclosure and full pay transparency, which combines the two.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Fairness &amp; Equity<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">When transparent pay ranges are in place for worker compensation at every level, employees are practically guaranteed fair and equitable salaries based on clear, tangible markers.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Pay process transparency helps reduce the gender pay gap, where, according to the&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.bls.gov\/opub\/reports\/womens-earnings\/2018\/home.htm\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Bureau of Labor Statistics<\/span><\/a><span data-preserver-spaces=\"true\">, in 2018, white women made 78 cents on each dollar compared to white men, Black women earned 64 cents, and Latinx women just 54 cents. Transparent processes also help with similar gaps that exist for non-white male workers.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">In other words, pay process transparency helps all workers know they are getting paid fairly, which positively impacts morale. When pay processes aren&#8217;t transparent, workers may hear pay details through the grapevine, not knowing why certain employees are paid more than others. This fosters resentment and makes employees question whether they&#8217;re genuinely valued.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Conversely, when people know exactly why they are paid what they&#8217;re paid, that resentment is replaced with understanding and motivation.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Stephen X. Welch is the education director at&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"http:\/\/www.ultimocoffee.com\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Ultimo Coffee<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;in Philadelphia, a company that has successfully implemented pay process transparency.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;I&#8217;ve found that employees tend to be more satisfied with their pay rate when they know they&#8217;re on equal footing with their peers, or if they aren&#8217;t, having very clear explications why,&#8221; he says. &#8220;It removes the confusion and resentment I&#8217;ve encountered in other caf\u00e9s that grow around unequal or unfair pay practices.&#8221;<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/www.ritualroasters.com\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Ritual Coffee Roasters<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;in San Francisco emphasizes the benefits in situations where employees come in with different experience levels. At Ritual, all employees start at the same rate with the same pre-scheduled raises based on in-house training.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;Everyone has the same expectations, and the same rules apply to everyone,&#8221; says Daria Whalen, Ritual&#8217;s director of education. &#8220;I think people value understanding what is expected of them and knowing each of their co-workers has been in the same position.&#8221;<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Motivation<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">When companies implement transparent pay processes, they can encourage employees to increase their value to the company, thereby increasing their pay. By laying out tangible steps that lead to pay increases, companies define their values in a way that enhances company culture and focuses baristas&#8217; energy in the right direction.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Ritual&#8217;s baristas, for instance, earn a raise for passing a milk test and then an espresso test. These tests take place at intervals based on experience level and learning speed. Next comes a six-month and one-year check-in, then annual reviews and raises.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The cost of living in San Francisco is incorporated into Ritual&#8217;s compensation plan as a specific increase to all retail employee pay, announced at company-wide meetings. Ritual adjusts from the bottom up, raising the company minimum and other retail salaries by the same amount. The company clearly demonstrates that it values equality and loyalty by having everyone start at the same rate and get the same raises over time.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-17835 size-full\" src=\"https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/PortafilterFaceCheck.jpg\" alt=\"Illustrations by Jordan Johnson\" width=\"600\" height=\"521\" srcset=\"https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/PortafilterFaceCheck.jpg 600w, https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/PortafilterFaceCheck-500x434.jpg 500w, https:\/\/freshcup.com\/wp-content\/uploads\/2018\/07\/PortafilterFaceCheck-200x174.jpg 200w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span data-preserver-spaces=\"true\">At Ultimo Coffee, baristas benefit from transparent raise structures that reward standard time and training markers. Other motivators include advanced participation in educational programs within the company and success at local competitions. By raising pay based on factors like competency in espresso, time spent in the company, continuing education, and wider industry participation, Ultimo shows baristas they are okay with employees doing just their shift work, but there&#8217;s room for them to grow past that. A raise for winning a local throwdown demonstrates that the company values representation in a larger industry context. When everyone is working with the same values in mind, this helps focus company culture.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Less Conflict &amp; Negativity<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">There is no place for gossip or resentment when everyone knows who makes what. Say one worker finds out that a less-tenured worker makes more than they do or someone questions why a worker they manage makes more: situations of ambiguity give room for conflicts to thrive. Pay transparency removes questions about pay and lets workers focus on their work. This result is not only logical\u2014it&#8217;s also validated by research.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">One study by&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.theatlantic.com\/business\/archive\/2014\/04\/the-unexpected-benefit-of-telling-people-what-their-coworkers-make\/360301\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Emiliano Huet-Vaughn<\/span><\/a><span data-preserver-spaces=\"true\">, an assistant professor of economics at Middlebury College, found that participants who were shown their earnings and how they compared with others worked harder and increased their performance.&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/journals.aom.org\/doi\/abs\/10.5465\/amj.2012.0937\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">A similar study<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;by Elena Belogolovsky of Cornell University and Peter Bamberger of Tel Aviv University found that pay secrecy was associated with decreased performance.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">On top of that, a study from&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.payscale.com\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">PayScale<\/span><\/a><span data-preserver-spaces=\"true\">, a wage data collection and analysis group, found that only 45% of participants who felt they were underpaid were actually earning less than their peers in similar roles.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">By showing people where they stand, you reduce negativity and conflict based on a misperception of inequity and reduce inequity itself.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Illustrations by&nbsp;<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.instagram.com\/drawnhungry\/?hl=en\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Jordan Johnson<\/span><\/a><span data-preserver-spaces=\"true\">&nbsp;<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Retention<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">Another survey from PayScale found that the more information employees have about why they earn what they do, especially in relation to their peers, the less likely they are to quit. According to the survey, the main predictor of &#8220;satisfaction&#8221; and &#8220;intent to leave&#8221; is whether employees feel they are paid fairly.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Transparency dramatically raises the &#8220;satisfaction&#8221; metric\u2014even at companies that pay below-market wages. When employees know why they&#8217;re paid less than they could earn elsewhere, 82% say they&#8217;re &#8220;satisfied&#8221; with their jobs and plan to stick around.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Welch has seen positive retention as a result of pay process transparency. &#8220;It shows people what they&#8217;ll be making at what point on their career path in the caf\u00e9, even without a promotion to upper management or another role. We have folks on staff who have been with the company for years, so I can&#8217;t help but think it helps.&#8221;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The key is that, on top of the increased morale that comes with knowing you&#8217;re being treated fairly, people can look within the pay structure and plan for their future, making them more likely to stick around and plan their future as part of a transparent business.<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Implementing Wage Transparency<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Now that we&#8217;ve established the benefits of pay transparency, here are steps you can take to make your company transparent. These steps will help you define your values and outline your policies, which will help focus organizational and staff efforts. Taking these steps is worth your time whether or not you value pay transparency.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Spreadsheet it<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">Put everyone&#8217;s wages into a spreadsheet with their title, years at the company, and relevant experience level before joining the company. For privacy&#8217;s sake, this info should be private and not seen by anyone but you.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Figure out starting wages<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">Determine your company minimum. Does everyone in your company start at the minimum? If not, what is the starting range? Break starting wages into one, two, or three starting rates, based on specific factors like experience.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Examples<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">One starting rate looks like this: all baristas make $X\/hour to start.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Two starting rates could look like this: baristas with one year of experience make $X an hour, and baristas with two or more years make $Y\/hour to start.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Three starting rates could look like this: baristas with one year of experience make $X an hour to start, baristas with 1\u20132 years make $Y, and baristas with three or more years make $Z.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Review your review process<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">Break down the different tiers of training your company has and decide when to reward with raises. If raises happen informally, you now get a chance to formalize the process. You can do this either by milestone or by time; for instance, you can choose to give raises after completing a milk-training raise or after a three-month employment period. You can also decide these tiers are not when raises happen, but it&#8217;s important to outline them.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Think about how often reviews should happen. Are they linked to raises or not? Which factors determine that? Remember, if you like the way raises are doled out at your cafe but want it to be more transparent, you don&#8217;t necessarily need to change anything\u2014you just need to figure out what&#8217;s happening in your cafe and communicate with your staff.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Record, record, record<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">Using your spreadsheet, outline all the positions in your company and create pay ranges for the various positions. Again, break them down into one, two, or three rates based on real-world factors.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Square up<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">This is the tricky part. You might see that someone&#8217;s compensation isn&#8217;t fair within the new structure you&#8217;ve created. Sometimes a lack of pay transparency leads to certain employees getting raises because they asked or were in the right place at the right time.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">When a transparent system is in place, get ready to square up the compensation of anyone who is out of range of their position. Be prepared to do the right thing and fix the disparities with the rollout of your new pay process transparency. Employees should be excited about the new process, and squaring up helps get everyone on board.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Spread the word<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">Once you have your policy in writing and are ready to rectify any past errors, add your transparent pay process policy to your handbook and send a memo to your staff. Give them a clear venue to get in touch with any questions.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">Extra credit<\/span><\/em><\/p>\n<p><span data-preserver-spaces=\"true\">If you enjoy this process and want to take things further, you can get even more transparent by adding pay disclosure to your business and becoming fully transparent. To do this, update your spreadsheet and make it accessible to your employees. Once they have the tools to understand why people are making what they are, there&#8217;s no reason it should cause extra conflict.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">If you&#8217;re really excited by your newfound pay transparency, you can post this information for the public on your website. You can even issue a press release and tell the world about your transparent company. The more you promote a culture of transparency and its benefits, the better the chance you&#8217;ll attract new talent who share those values and want to work with you.<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Transparency Around The World<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">In specialty coffee, industry marketing has placed a heavy emphasis on the value of transparency in promoting sustainability, quality, and equity across the supply chain\u2014and rightly so. It&#8217;s essential to justify why the best coffee costs more: it&#8217;s not just an issue of quality but fairness and sustainability.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Transparency often stops at the green coffee level of the labor chain. Nowadays, more and more coffee US companies are investing in transparency to promote equity and sustainable compensation for labor, ensuring that\u2014just as paying fair prices for green coffee makes coffee production sustainable\u2014paying fair wages for caf\u00e9 labor makes caf\u00e9 work sustainable.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">As companies that have taken the transparent leap have seen, the benefits can be solid. They are not just moral or theoretical but fiscal. Companies that invest in transparency receive dividends in morale, retention, and fairness, and they promote a positive labor standard that makes coffee work sustainable into the future. Increasing pay transparency is absolutely doable; if it interests you, you should try it.<\/span><\/p>\n<p><em>Illustrations by <a href=\"https:\/\/www.instagram.com\/drawnhungry\/?hl=en\">Jordan Johnson<\/a>. This article was originally published on July 11, 2018 and has been updated to meet Fresh Cup&#8217;s current editorial standards.&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are the benefits of pay transparency, and how can caf\u00e9s implement transparent pay structures without added expense or conflict? Experts from pay-transparent caf\u00e9s have the answers, and they are eager to spread the word.<\/p>\n","protected":false},"author":1142,"featured_media":17836,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"limit_modified_date":"","last_modified_date":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}},"beyondwords_generate_audio":"","beyondwords_project_id":"","beyondwords_content_id":"","beyondwords_player_style":"","beyondwords_language_id":"","beyondwords_title_voice_id":"","beyondwords_body_voice_id":"","beyondwords_summary_voice_id":"","beyondwords_error_message":"","beyondwords_disabled":"","beyondwords_podcast_id":"","beyondwords_hash":"","publish_post_to_speechkit":"","speechkit_hash":"","speechkit_generate_audio":"","speechkit_project_id":"","speechkit_podcast_id":"","speechkit_error_message":"","speechkit_disabled":"","speechkit_access_key":"","speechkit_error":"","speechkit_info":"","speechkit_response":"","speechkit_retries":"","speechkit_updated_at":"","_speechkit_link":"","_speechkit_text":""},"categories":[24],"tags":[],"jetpack_publicize_connections":[],"acf":[],"yoast_head":"<!-- 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